Criticare experience

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Hospital is a little understaffed

If you go there by ambulance they take you directly to the ICU as there is no separate emergency ward. You will be unable to leave or be admitted to a room unless the receptionist gets a go ahead from the treating doctor. So if you do no have a treating doctor you will not be able to be shifted even if it is a minor fracture not requiring icu care. 

The "doctors " in the icu are not the best as the doctor wrote incorrect xray test and luckily the xray technician phoned the doctor who gave the right tests to be done. 


Billing is not a good experience. Due to understaffed and no place to sit you need to bend and talk through the a small window.
Insurance guy at billing is terribly inefficient. Not much customer service.
Lifts are confusing not all lifts reach all floors.
First floor  only lift 3 goes .other lifts are confusing.
The billing department is very inefficient you need a lot of patience. Billing guy tells me go up and ask the nurse to send the file for discharge. On going up nurse says she already sent the file down.after talking to the billing guy he says oh sorry it was sent yesterday.

If you make a advance payment by card the billing department does not seem to have the facility to refuned you by the same payment method and they ONLY refund you AFTER 4 days BY CHEQUE ONLY . This is not seen in other hospitals like hinduja 


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