hinduja hospital mahim mri experience

Hinduja hospital mahim is a old hospital falling apart at its seams with no digital update in years.

Let me explain.

Patient comes for mri spine.lady behind counter asks where are the papers? What papers?

The papers the hospital sent(i was there on the phone the previous day)

Their email service is not sending out mri reports and the lady is complaining to the it department that patients are calling for their mri reports.

After the mri the attendant asks patient relative for their mobile number.why? "We will WhatsApp you the report" 

The whole trip from hinduja hospital khar to hinduja hospital mahim and back took 4 hours.no facility to sit or for water and no one really cares about the patient experience.this is different at nm medical